For ease of reference, please find our cancellation and the risk/liability terms below. Our full Terms & Conditions apply to all bookings made with intothesticks.life – please read these carefully as they set out respective rights and obligations.
Depending on the notice you give us, we will arrange a refund for you. Please be aware that the percentage of the refund depends on the notice we receive:
6 weeks before course/trip: 100% refund
4 weeks before course/trip: 50% refund
2 weeks or less before course/trip: 0% refund
Cancellation by intothesticks.life (ALL bookings):
If we have to cancel the trip due to illness or any similar circumstances you will be offered a new date first before receiving a refund based on the following timescales:
6 weeks before course/trip: 100% refund
4 weeks before course/trip: 50% refund
2 weeks or less before course/trip: 25% refund
Due to the planning involved for your trip or course our work starts much earlier than the first day of the event.
We reserve the right to cancel your booking in line with our extreme weather policy. You will not receive a refund but instead be offered a date transfer to complete your trip at another time.
Extreme Weather Policy
In the case of extreme weather (all year round) being forecast intothesticks.life will always attempt to go ahead with a booking if it is safe to do so. Changes may be made to suit the weather and ground conditions. However, intothesticks.life reserves the right to cancel a booking due to extreme weather (including but not limited to: snow and ice; strong winds; extreme temperatures).
COVID-19, ILLNESS, INJURY AND GENERAL INSURANCE
intothesticks.life recommend all participants take out appropriate personal insurance (see below) to cover cancellation, curtailment and/or losses incurred due to contraction of COVID-19. We will adhere to current (and geographically relevant) legislation and Government guidance and we will update you accordingly and as soon as possible if we believe major changes to your booking are required in order to achieve this. If intothesticks.life cancels your booking in advance of your start date in order to comply with COVID-19 restrictions or regulations, then you would receive an alternative date/refund as outlined in the Cancellation by intothesticks.life clause of our Terms & Conditions.
intothesticks.life will not accept liability for personal injury, illness or death; loss or damage of property and personal equipment; or consequential losses or claims sustained by participants – we strongly recommend participants take out appropriate insurance to cover these risks. Intothesticks.life recommends that all participants have adequate insurance to cover the duration of any booking, including the itinerary and activities undertaken, as well as personal travel and baggage transfers to/from the meeting or departure point. We recommend participants’ insurance should, at a minimum, cover cancellation and curtailment, medical and emergency expenses (including repatriation), personal accident, injury and death.
If the booking has to be cancelled, interrupted, or curtailed due to force majeure events or circumstances, intothesticks.life shall not be liable to make good any loss incurred.
FULL TERMS & CONDITIONS
We accept bookings subject to agreement of the terms and conditions outlined below – our “Terms & Conditions”.
In these Terms & Conditions references to:
“intothesticks.life” and “we” and “us” and “our” refer to Intothesticks.life Ltd (company no. 13447038), registered at 17 High Street, North Marston, Buckingham, MK18 3PD;
“you” and “your” and “yourself” and “Primary Booker” refer to the person/company/charity/organisation/group making and financially responsible for a booking – which includes any person to whom a booking is transferred;
a “booking” refer to the service, supply, event or trip – and the itinerary and activities offered therein – sold by or provided by intothesticks.life;
“in writing” refer to email correspondence sent to/from email@example.com;
“participant” and “participants” refer to any person taking part in a intothesticks.life booking, or part thereof. A participant must be at least 18 years of age on the booking’s start date. Prior permission, in writing, must be sought from intothesticks.life for a participant under 18 years of age to make or join a booking. Participants under 18 years of age must be accompanied by a parent or guardian who is at least 18 years of age. If you are acting as a parent or guardian on behalf of a participant under 18 years of age, you accept these terms and conditions on their behalf and are ultimately responsible for them.
intothesticks.life is limiting liability in cases of death or personal injury caused by our negligence, or cases otherwise not permitted by law.
No employee or staff member of intothesticks.life, other than the CEO/Director, has the authority to omit or amend any of these terms.
These Terms & Conditions apply to all bookings made on or after: 11th of April 2022.
MAKING A BOOKING
A booking, and therefore a binding contract in respect of these Terms & Conditions, is made with us when:
you pay us a Deposit or Full Amount in reference to a provisional/available booking and we confirm this booking to you, in writing; or
you accept, in writing, a booking form/quote/pro forma invoice sent to you, in writing, from us in reference to a provisional/available booking.
And on the proviso that:
each participant will be asked to accept and sign our Acknowledgment of Risk document (please see relevant section below) on or before a booking’s start date.
In addition, you accept any booking-specific Additional Terms & Conditions, provided in writing by us, by way of making a booking which these additional terms relate to.
If you wish to make or join a booking for a group of people:
The Primary Booker should proceed through the normal booking process – you will have the opportunity to add additional participants to your booking. If you are an additional participant of a group booking, you accept and acknowledge that your share of the booking cost and therefore all payment obligations shall exist between us and the Primary Booker. Unless expressly agreed otherwise with the Primary Booker and ourselves, we will not process any payments or refunds from/to additional participants directly; all such payments shall be made from/to the Primary Booker only.
If participant numbers go over 8 then an additional guide or instructor is required. Additional guides or instructors will not be official staff members of intothesticks.life and therefore do not represent intothesticks.life in any way. You will be provided, in writing, with the relevant cost for this in advance of your booking’s start date.
COSTS, DEPOSITS AND PAYMENTS
Costs (i.e. the Full Amount payable) will be outlined on our website for bookings you can make online, or via a Booking Form that we will send to you when you request training or further trip information.
Participants are responsible for the following costs: personal equipment, tips/gratuities, entrance/admission fees, parking fees, food and drink, personal spending money, transport and activities unless otherwise stated in the ‘What’s Included’ section of a booking itinerary. Participants are responsible for making advance reservations and/or selections for such inclusions where required.
The option to pay a Deposit is usually available for bookings costing over £100 made 14 weeks or more prior to a booking’s start date and will secure your place(s). Once a deposit has been paid, the remaining balance (i.e. the Full Amount minus the Deposit paid) is due no later than 6 weeks before the booking start date. Before the balance is due we will email you a reminder with payment information. Failure to pay the balance by this deadline would result in intothesticks.life assuming that you want to cancel your booking. You would forfeit any monies you have paid intothesticks.life, as per the Cancellation by You terms.
ACKNOWLEDGEMENT OF RISK AND APPROPRIATE FITNESS / EQUIPMENT
All participants will be asked to accept and sign our current Acknowledgment of Risk document. If you fail to provide us with a signed Acknowledgment of Risk for each participant, your booking will be cancelled, whereby the charges detailed in the relevant Cancellation by You clause apply.
If, in the opinion of the intothesticks.life staff member leading your booking, a participant’s fitness or equipment may compromise safety or increase the risks associated with your booking, we reserve the right to cancel your booking whereby the charges detailed in the relevant Cancellation by You clause apply. We provide details of expected fitness levels, plus compulsory and recommended equipment kit lists via our website and via email, but please contact us if participants are in any doubt or have questions in relation to this.
LIABILITY AND INSURANCE
intothesticks.life will not accept liability for personal injury, illness or death; loss or damage of property and personal equipment; or consequential losses or claims sustained by participants – we strongly recommend participants take out appropriate insurance to cover these risks. intothesticks.life recommends that all participants have adequate insurance to cover the duration of any booking, including the itinerary and activities undertaken, as well as personal travel and baggage transfers to/from the meeting or departure point. We recommend participants’ insurance should, at a minimum, cover cancellation and curtailment, medical and emergency expenses (including repatriation), personal accident, injury and death.
In the event of an emergency medical rescue and/or repatriation by whatever means, the responsibility of such costs must be borne by the participant.
Participants are liable for any loss or damages occasioned to property or equipment provided as part of the booking, as a result of vandalism or negligence.
If the booking has to be cancelled, interrupted, or curtailed due to force majeure*** events or circumstances, intothesticks.life shall not be liable to make good any loss incurred.
***Force majeure – for the purposes of these terms, force majeure means any event beyond our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, but are not limited to: warfare and acts of terrorism (and threat thereof); civil strife; significant risks to human health; natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the booking’s destination or remain at the destination; the act of any government or other national or local authority industrial dispute; epidemic or pandemic (including but not limited to the ongoing effects of the COVID-19 pandemic); labour strikes; natural or nuclear disaster; fire; chemical or biological disaster; and adverse or extreme sea, river or weather conditions.
DISABILITIES, MEDICAL REQUIREMENTS AND ADDITIONAL NEEDS / ASSISTANCE
If we feel unable to properly accommodate the particular requirements of the participant concerned, we will not confirm your booking or, if details were not provided before confirmation of your booking, we reserve the right to cancel your booking whereby the charges detailed in the relevant Cancellation by You clause apply. Intothesticks.life cannot be held responsible for any implications or costs arising from non disclosure.
In order to process your booking and to ensure that it runs safely, smoothly and meets participants’ requirements, we may need to pass on the information and personal data participants provide including, but not limited to: name, contact details, assistance needs and dietary requirements to relevant third-party suppliers (e.g. accommodation, transport, or catering providers; etc.) that we work with or subcontract to fulfil your booking. Except in the case of an emergency, we will NOT pass on medical details participants have disclosed to us – it is their responsibility to ensure they inform any third-party of such details.
Each registration to create a profile on our website is for a single user only. We do not permit you to share your username and
ALTERNATIVES AND AMENDMENTS
Intothesticks.life reserves the right to provide alternative itineraries (including accommodation and food), activities and timings, which may be necessary due to the nature of and risks associated with your booking; to ensure the health and safety of participants and/or intothesticks.life staff; unavoidable delays; and unforeseen circumstances. The outline itineraries and activities provided must be taken as an indication of participants’ probable accomplishments and experiences, but not as a contractual obligation on our part.
Wherever possible, major changes (a change to the booking start/finish date(s) and/or destination and/or accommodation location) will be communicated at the earliest possible opportunity. Where major changes are necessary, you will have the choice of accepting the changes; obtaining credit for any monies paid to use toward another booking(s); or cancelling your booking, whereby the Cancellation by intothesticks.life clause applies.
ACCURACY OF INFORMATION & PRICING
We endeavour to ensure the accuracy of information and prices on our website and within our printed and digital marketing materials; however, the information and prices shown may have changed by the time you come to make your booking or, regrettably, an error may have occurred. We reserve the right to correct information and prices in such circumstances. Therefore, please ensure you check all details with us at the time you make a booking and advise us immediately if any booking confirmation or relevant information you receive from us appears to be incorrect or incomplete.
Any discount or refund offered will only be valid if offered in writing and is subject to approval by the CEO/Director.
Booking descriptions and prices on our website supersede details published in any printed or digital marketing materials.
Any information provided by us on such matters of climate; weather conditions; clothing, baggage and equipment choice, is given in good faith but without responsibility for accuracy on our part.
Participants in intothesticks.life bookings give consent that any photography, video or alternative media produced during the booking’s duration, which may include a participant’s image, or written or audio testimonial, may be used in promotional material connected with or relative to intothesticks.life. Including but not limited to: use on our website, on social media and in printed or digital promotional materials. We will retain all rights, title and interest, including but not limited to any royalties, proceeds, or other benefits derived from such media.
The availability or provision of accommodation included in a booking is subject to the ‘house rules’ of the accommodation or site. Accommodation is usually provided in twin or double rooms, or multi occupancy dormitories. Where possible, we will try to accommodate participants’ preference of room type. Our standard booking policy for dormitories is mixed sex occupancy. Where possible, we will try to accommodate participants’ preferences for single sex dormitories.
If you book accommodation privately and the event or course is cancelled, you are liable for your own expenses and intothesticks.life will not refund you this loss.
We do our very best to ensure that your booking goes according to plan and that we meet all participants’ expectations of intothesticks.life. However, if a participant has a complaint arising, please let us know immediately. If a problem arises before a booking start date, please contact intothesticks.life by telephone or in writing (via firstname.lastname@example.org). If a problem arises as part of a booking’s itinerary and activities, it is essential that the participant advises a intothesticks.life staff member in attendance, so that an on-the-spot investigation can be made if necessary, and remedial action taken if required.
If a participant feels that their complaint has not been resolved by following this procedure, they should advise us in writing within 28 days, supplying all relevant information. Such correspondence will be given prompt attention and we will reply within 28 days.
In no circumstances will any responsibility on our part be accepted if a complaint was initially raised after the related booking had ended, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.
LAW AND JURISDICTION
You agree that the contract that you have with intothesticks.life s as well as any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England. You further irrevocably agree that the courts of England have exclusive jurisdiction to hear and/or settle any dispute or claim that arises out of or in connection with your booking with intothesticks.life.